Refund & Cancellation Policy

1. Summary

2. Agency projects and retainers

2.1 Fixed-scope projects

• Before work begins. If you cancel before we start work (as defined in the statement of work, usually the kickoff meeting), we refund your deposit in full.
• After work begins. You may cancel at any time with written notice. You pay for work completed up to the cancellation date, calculated pro rata against the SOW milestones or at our standard hourly rate if no milestones apply. We refund any prepaid amount above that value, and deliver all completed work product to you.
• Non-conforming work. If a deliverable does not match the SOW, tell us within 14 days of delivery. We will fix it at no cost. If we cannot fix it within a reasonable time, you may request a refund for that deliverable.
• Cancellation by us. If we cancel a project for reasons other than your breach, we refund all prepaid amounts for work not yet performed.

2.2 Monthly retainers

• Retainers are billed in advance and can be cancelled with 30 days' written notice.
• You keep access to the retainer team until the end of the notice period; no further charges follow.
• Unused hours roll over one month as described in your plan; they are not refundable in cash.

3. Software subscriptions

• Cancel any time. Cancel from your account settings or by emailing billing@sinletech.com. Your access continues until the end of the period you have paid for, and you will not be charged again.
• 14-day money-back guarantee. If you are a new customer and request a refund within 14 days of your first payment, we refund it in full provided the product has not been materially used (e.g. beyond reasonable evaluation).
• Renewals. Renewal charges are not refundable once the new period has started, except where required by law or where we failed to send a renewal reminder required by law.
• Annual plans. Cancelled annual plans remain active until the end of the year already paid for. We do not offer pro-rata refunds on annual plans after the 14-day window, unless the service was unavailable for a prolonged period due to our fault.
• Downtime. If a product is unavailable for more than 24 consecutive hours because of us, you may request a pro-rata credit for the affected period.

4. Digital products

Digital products are delivered immediately after payment. Because they cannot be "returned", refunds are provided when (a) you have not downloaded or accessed the product and request a refund within 14 days, (b) the product is materially defective or not as described and we cannot provide a working replacement, or (c) you were charged more than once for the same item.

5. Cohort seats

A SINLE Academy seat is a purchase from SINLE Technologies LLC. The seat agreement names the cohort dates.

• Before the cohort starts. Email billing@sinletech.com and we refund the seat fee in full.
• After the cohort starts. You may leave with written notice. We keep the share of the fee that covers sessions already held, calculated pro rata by the number of scheduled sessions, and refund the rest. Materials already issued stay licensed as described in the Terms.
• If we cancel the cohort. We refund every seat fee in full.

6. How to request a refund or cancel

1. Email billing@sinletech.com from the email address used at purchase, or use our contact form.
2. Include your name, the solution or product, the invoice or receipt number and the reason for the request.
3. We acknowledge every request within 1 business day and decide within 5 business days.
4. Approved refunds are returned to the original payment method via Stripe. Funds usually appear within 5–10 business days depending on your bank. We cannot refund to a different card or account.

7. What is not refundable

• Third-party costs we have paid on your behalf (domains, hosting, stock assets, ad spend, app store fees);
• Work already completed and accepted by you;
• Time spent on discovery, meetings or revisions already delivered;
• Fees for a period in which the service was actually used, beyond the 14-day guarantee;
• Purchases made in violation of our Terms or Acceptable Use Policy.

8. Chargebacks and disputes

We want to resolve every issue directly. If you dispute a charge with your card issuer without first contacting us, we may provide the issuer with evidence of the agreement, delivery and this policy. Where a dispute is resolved in our favour, we may suspend related services until the amount is settled. This does not limit your legal right to dispute a charge.

9. Statutory rights

Nothing in this policy limits rights you have under applicable consumer-protection law, including any statutory cooling-off period for distance purchases (for example, the 14-day right of withdrawal for consumers in the EU and UK, which you may waive when you request immediate delivery of digital content or services).

10. Changes

We may update this policy from time to time. Changes apply to purchases made after the "Last updated" date shown above.

11. Contact

SINLE Technologies LLC
1209 Mountain Road PL NE
STE R
Albuquerque, NM 87110
United States
Email: billing@sinletech.com