Privacy Policy

1. Who we are and scope

SINLE Technologies LLC is a limited liability company and is the data controller (or "business" under U.S. state privacy laws) responsible for the personal information described in this policy. Our solutions (SINLE Innovation Agency, SINLE Labs, SINLE Ventures, SINLE Media) are trade names of SINLE Technologies LLC, not separate companies. This policy applies to our websites (including https://sinletech.com), our software products, our agency services and our communications with you (collectively, the "Services").

2. Information we collect

2.1 Information you provide

• Contact details — name, email address, phone number, company name and job title when you contact us, request a quote or create an account.
• Account information — login credentials, preferences and settings for any SINLE Labs product you sign up for.
• Payment and billing information — billing name, billing address, and the last four digits, brand and expiry date of your payment card. Full card numbers are collected and stored by our payment processor, Stripe, and never touch our servers.
• Project and communication content — briefs, files, messages and feedback you share with us in the course of an engagement or support request.

2.2 Information collected automatically

• Usage data — pages viewed, features used, referring URLs, dates and times of access.
• Device and connection data — IP address, browser type, operating system, device identifiers and approximate location derived from IP address.
• Cookies and similar technologies — described in our Cookie Policy.

2.3 Information from third parties

We may receive information from our payment processor (e.g. confirmation that a payment succeeded or failed, fraud-risk signals), from analytics providers, and from publicly available business sources when you engage us on behalf of a company.

3. How we use information

We use personal information to:

• Provide, operate, maintain and improve the Services;
• Scope, deliver and support agency projects and software subscriptions;
• Process payments, send invoices and receipts, and manage refunds and chargebacks;
• Respond to enquiries, support requests and privacy requests;
• Send administrative messages (e.g. account, security, billing and policy updates);
• Send marketing communications where permitted — you can opt out at any time;
• Detect, prevent and investigate fraud, abuse and security incidents;
• Comply with legal obligations, enforce our Terms and protect our rights.

Legal bases (where GDPR / UK GDPR applies): performance of a contract with you; our legitimate interests (operating and securing our business, improving the Services, marketing to business customers); your consent (for non-essential cookies and certain marketing); and compliance with legal obligations.

4. How we share information

We do not sell personal information. We share it only as follows:

Service providers act on our instructions and are contractually required to protect your information and use it only for the purposes we specify.

5. Cookies

We use strictly necessary cookies to run the Services and, with your consent where required, analytics cookies to understand usage. Details, including how to manage cookies, are in our Cookie Policy.

6. Data retention

We keep personal information only as long as needed for the purposes above. As a guide: account data for the life of the account plus 12 months; billing and transaction records for 7 years to meet tax and accounting obligations; project files for 24 months after project completion unless otherwise agreed; enquiry correspondence for 24 months; server logs for up to 12 months. We then delete or anonymise the data.

7. Security

We use administrative, technical and physical safeguards appropriate to the sensitivity of the data, including encryption in transit (TLS), access controls, least-privilege permissions and reputable hosting providers. Payment card data is handled exclusively by Stripe, which is certified to PCI DSS Level 1. No method of transmission or storage is completely secure; if we become aware of a breach affecting your personal information we will notify you and regulators as required by law.

8. International transfers

We are based in United States. If you access the Services from elsewhere, your information will be transferred to and processed in United States and other countries where our providers operate. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

9. Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and receive a copy;
• Correct inaccurate or incomplete information;
• Delete your personal information;
• Restrict or object to certain processing, including direct marketing;
• Receive your data in a portable format;
• Withdraw consent at any time where processing is based on consent;
• Opt out of the "sale" or "sharing" of personal information and of targeted advertising (we do not sell personal information or share it for cross-context behavioural advertising);
• Not be discriminated against for exercising your rights;
• Lodge a complaint with your local data protection authority.

To exercise any right, email privacy@sinletech.com or use our contact form. We will verify your identity and respond within the time required by applicable law (generally 30 days, or 45 days under U.S. state laws). You may use an authorised agent where permitted by law.

Marketing emails: every marketing email includes an unsubscribe link. Transactional emails (receipts, security notices) are sent regardless of marketing preferences.

10. Additional information for U.S. residents

In the preceding 12 months we have collected the categories of personal information listed in Section 2 for the purposes in Section 3 and disclosed them to the categories of recipients in Section 4 for business purposes. We do not sell personal information, do not share it for cross-context behavioural advertising, and do not knowingly process sensitive personal information other than as needed to process payments.

11. Children

The Services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will delete it.

12. Third-party links

Our Services may link to third-party websites or services that we do not control. Their privacy practices are governed by their own policies.

13. Changes to this policy

We may update this policy from time to time. We will post the new version here with an updated "Last updated" date and, for material changes, notify you by email or a prominent notice on the Services.

14. Contact us

For privacy questions or requests, contact:

SINLE Technologies LLC
1209 Mountain Road PL NE
STE R
Albuquerque, NM 87110
United States
Email: privacy@sinletech.com