How clinics can use AI at the front desk — never in the chart

This is not medical advice. A clinic in the United States can use AI to stop the phone from eating the afternoon: hours, parking, what to bring, which plans you list on the site. It must not diagnose, triage as a clinician, or see PHI in a consumer tool.

Publish the front-desk script

Hours, closing dates, new-patient packet, insurance list you actually take, late policy. That page is the only knowledge base a public assistant may use. Clinical questions get “please call” or a nurse line — never a generated answer about symptoms.

Reminders and intake

SMS from a template you wrote. Intake forms that land in a system covered by your BAA, not in a marketing chatbot. If a vendor cannot sign a BAA, they do not touch the packet.

What SINLE will build

The public site, booking, and internal forms that do not pretend to be a doctor. We will not build a diagnostic bot. If someone sells you that, call counsel before you call us.

How I judge whether the idea is real

I ask three questions on the first call. What job did a person do last week that you want a machine to draft? Who checks the output before a customer sees it? What happens on Friday if we turn the feature off? If you cannot answer those, we are not ready to write a statement of work. We are ready to write the FAQ or the SOP first — and that is often the actual project.

I would rather decline a fashionable chatbot than ship something that lies about hours, stock, refunds or a diagnosis. The invoice has my company’s name on it. That is why the no’s are part of the work.

What you should have in writing before you pay anyone

The job in one sentence. The data the model may see. The human who confirms. The metric you will look at in 30 days. The kill switch. The legal name of the vendor. USD price and when the card is charged. Who owns the repo. If a vendor cannot put those on one page, you are buying a demo.

• Nothing is billed by us before you approve a written scope.
• Typical project billing is 50% to start and 50% on delivery, through Stripe.
• Code, design and prompts we write for you transfer on final payment.

The steps — do these in order

1. 01

   Write the front-desk script

   Hours, parking, new-patient packet, insurance you actually list. That is the only public knowledge base.

2. 02

   Put it on the site with booking

   Phones drop when the page does the job. AI is later.

3. 03

   Reminders from a template you wrote

   SMS merge fields. Not a generated clinical instruction.

4. 04

   Intake lands in a BAA-covered system

   If they will not sign, they do not touch the packet.

5. 05

   Public assistant refuses symptoms

   It offers the nurse line. It never triages.

6. 06

   No PHI in consumer tools

   Staff get a written rule. One paste is an incident.

7. 07

   A clinician names the owner of the kill switch

   Not marketing.

8. 08

   Do not buy a diagnostic bot

   If the pitch is diagnosis, call counsel, not a studio.

Keep reading

• Think. Build. Ship.

  Think. Build. Ship. — the only order that produces a product

  Think is understand the problem. Build is engineer the solution. Ship is put it into the real world. Skip one and you have a tutorial, a file, or a pitch — not a product.

• Tutorials

  Tutorials are not a product. A link is.

  You can finish a hundred tutorials and still have nothing to send. Shipping is a link that does a job — that is what SINLE Academy is for.

• Bootcamp

  SINLE Academy is not a coding bootcamp

  No job promise. No certificate as the product. Eight people, six weeks, $400 — you leave with work someone can use, not a placement story.